Help Topics Menu

User Account Management

Creating an Account:

  • Visit the Sign-Up Page.
  • Enter your details, including a valid email address.
  • Create a secure password (minimum 8 characters).
  • Click Register to complete your account setup.

Logging In and Out:

  • To log in, visit the Sign-In Page and enter your credentials.
  • To log out, click the Logout button in the top-right corner of your dashboard.

Resetting Your Password:

  • Click Forgot Password? on the login page.
  • Enter your registered email address.
  • Check your inbox for a reset link and follow the instructions.

Updating Your Account Details:

  • Navigate to My Account and select My Details.
  • Update your personal information and save the changes.
  • For username changes, please contact support.

Managing Email Notifications:

  • Go to Alerts under My Account.
  • Customize your notification settings by frequency and preferred updates.
  • Save your preferences to activate the changes.

Frequently Asked Questions

Welcome to the FAQ section! Here, you'll find answers to the most common questions about using our platform, managing memorials, and understanding subscription options. If you can't find the information you're looking for, feel free to reach out to our support team for further assistance.

Military Memorials are dedicated to individuals who served in the armed forces, with specific sections for service details. Non-Military Memorials are for anyone, focusing on personal life and legacy.

Yes, memorials can be edited anytime via My Memorials in your account.

You can purchase additional credits through the Plans Section.

Yes, all memorials can be saved as drafts and reviewed before publishing.

Images should be respectful and relevant. Offensive or inappropriate content will be removed.

Credits are required to publish memorials. One credit equals one published memorial.

Credits are non-transferable and linked to your account.

Use the Forgot Password link on the login page to reset your password or contact support for further assistance.

Check your internet connection or try refreshing the page. If the problem persists, contact support.

Ensure your email settings in Alerts are correctly configured, and check your spam folder.
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